Melbourne Animal Referral Services is a centre of clinical excellence. We are dedicated to achieving the best possible outcomes for every pet and pet owner. MARS hospital recently relocated to Mitcham, and offers the highest standard in Surgery, Oncology, Internal Medicine & Diagnostic Imaging services within Melbourne, while our mobile service offers onsite specialist surgery across Melbourne and regional Victoria.

Our specialists are considered industry leaders and are also supported by dedicated & passionate Interns, Nurses and Client Service professionals. We are completely focused on our team, including every current and future member. We value professional development and reward our staff with generous renumeration, and CPD available to all. We are committed to ensuring an appropriate work-life balance for all staff. If you wish to join our team, that means you also are driven to achieve the highest possible standards of patient care and you want to work within a facility where staff excel. We also value a fun, inclusive and supportive workplace culture.

Read on to join the MARS family today!

At MARS we offer…

Excellent working conditions.
A truly independent, privately owned Vet Hospital that is growing!!
The opportunity to work at the cutting edge of veterinary excellence.
A supportive and welcoming team.
A modern hospital in Mitcham, just 2 minutes off the Eastern Freeway.

About the role…

The Client Services role is pivotal to the smooth and professional operation of Melbourne Animal Referral Services (MARS). You will be the first point of communication for clients contacting our facility, ensuring a smooth and seamless experience from initial booking, through to discharge. This is a part time role, rostered across 3 weekdays, however full time will be considered for the right applicant.

Do you have…

A work energy that is diligent, reliable and conscientious?
Experience working in a medical or veterinary practice?
Sound computer literacy?
Exceptional customer service skills?
A compassionate, sensitive and empathic manner?
The ability to provide a quality customer service experience in a fast-paced organisation?
Exceptional time management and organisational skills?
Knowledge of EzyVet? (This is desirable, but not essential)

You will receive…

Well above award remuneration commensurate with experience
Opportunity to join a fun, friendly and highly efficient team
An employer that offers a work-life balance for all staff
Support to develop your skills and advance your career
A caring and supportive environment that focuses on staff wellness and positive workplace culture
Industry leading discounts for staff pets

Our Values…

We live and breathe our values every day:

High Quality Clinical Work, leaders in the industry
Exceptional Customer Service
Genuine empathy to clients, staff, referring vets, colleagues - everyone is respected and valued
Adaptable, progressive and innovative business
Highly ethical workplace (in treatment of patients, staff and clients).
Everyone contributes to culture, and we are recognised as a great place to work.

If this has sparked your interest, please send your cover letter and resume to

kjohnson@marsvets.com.au

*Our new location is located within the premises of 619 Whitehorse Road Mitcham. Although we share a physical location, our businesses are entirely separate and independent.

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