Western Victoria Vets is looking for a friendly, organised and enthusiastic Veterinary Receptionist to join our growing team at our brand-new purpose-built clinic in Ararat,

Full-Time or Part-Time.

Our reception team is the first and last point of contact for our clients, and we see this as one of the most important roles in our practice. We’re looking for someone who genuinely enjoys working with people, communicates confidently and takes pride in creating a clean, welcoming and professional environment for every client who walks through our doors.

Veterinary experience is an advantage, but it isn't essential. We are very happy to train the right person — attitude, reliability, initiative and great people skills are what matter most to us.

‍About the Role

This is a busy, hands-on and varied position where no two days are quite the same. Your responsibilities will include:

Welcoming clients and their pets with warmth and professionalism
Answering phone calls and responding to client enquiries
Scheduling appointments and managing the appointment diary
Keeping clients informed of wait times and communicating with them throughout their visit
Admitting and discharging patients
Processing payments and assisting with client accounts
Preparing paperwork and completing general administration tasks
Helping clients organise follow-up appointments and recommended revisits
Communicating clearly between clients, veterinarians and nurses
Maintaining a clean, tidy and welcoming reception and waiting area throughout the day
Regularly wiping down reception surfaces, seating and other high-traffic areas
Checking the waiting room and front of the clinic regularly for pet hair, dirt, rubbish or animal accidents and cleaning these promptly
Spot cleaning floors and other areas as required throughout the day
Keeping reception, client bathroom and other front-of-house areas stocked, presentable and ready for clients
Assisting with general clinic cleaning when required, particularly during busy periods
Helping maintain a high standard of hygiene and presentation throughout our new facility
Helping our veterinary team keep the day running smoothly

‍Who We're Looking For

You don't necessarily need to have worked in a veterinary clinic before.

You do need to be someone who:

Loves dealing with people and provides genuinely great customer service
Is friendly, approachable and confident
Can answer the phone with a smile — even on a busy day!
Has excellent communication and interpersonal skills
Is organised and able to prioritise when several things are happening at once
Has good attention to detail and notices when something needs doing
Takes pride in keeping their workplace clean and presentable
Isn't afraid to pick up a mop, wipe down a seat or clean up after an animal when needed
Is comfortable using computers and learning new software
Shows initiative rather than waiting to be asked
Is reliable and works well as part of a team
Can remain calm and compassionate when clients are worried or upset
Understands that veterinary reception involves both wonderful and difficult moments
Loves animals, while understanding that this is primarily a people-focused customer service role

Experience in veterinary reception, medical reception, administration, hospitality, retail or another customer-facing role would be highly regarded.

‍About Western Victoria Vets

Western Victoria Vets is a locally owned mixed animal veterinary practice servicing Ararat and the surrounding Western Victorian community.

We've recently moved into our brand-new purpose-built veterinary clinic at 246 Barkly Street, Ararat, giving our team a fantastic environment in which to work and allowing us to continue expanding the services we offer our clients.

We have a busy and interesting caseload across companion animals and livestock and pride ourselves on being a friendly, practical and community-focused veterinary practice.

‍What We Can Offer

A modern, brand-new purpose-built workplace
A friendly and supportive team
Training and support for someone new to veterinary reception
A varied role where you can get to know our clients and their animals
The opportunity to develop your skills and grow with an expanding regional veterinary practice
A role where great customer service, initiative and attention to detail are genuinely valued

‍Interested?

If you're a people person who loves animals, enjoys being busy, isn't afraid to get your hands dirty and takes pride in making customers feel welcome and looked after, we'd love to hear from you.

Please click the apply button on this page to send us your resume and a short cover letter telling us a little about yourself, your previous experience and why you'd like to join Western Victoria Vets.

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